SAP Knowledge Base Article - Preview

3408672 - Incorrect Incident Category showing when selecting Service Category in Ticket Creation screen

Symptom

Wrong Incident Category showing when you select the Service Category when creating the Ticket


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Environment

SAP Cloud for Customer add-ins
SAP Cloud for Customer core applications

Product

SAP Cloud for Customer core applications 2311

Keywords

Service Category, Incident Category, Tickets, Service Catalog , KBA , LOD-CRM-SRP , Service Request Processing , How To

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