SAP Knowledge Base Article - Public

3408807 - Business partner's correspondence language is not being received from C4C

Symptom

CPQ System is not receiving Business Partner Correspondence language when using standard IFlow. 

Environment

SAP SALES CLOUD CPQ integrated with SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Create an opportunity in C4C
  2. Fill required information in opportunity and define a Language for Business Partner
  3. Send Quote to CPQ System
  4. See that Language Field of Business Partner is empty
  5. If payload received by CPQ is checked, correspondence language has not been received.

Cause

IFlow standard configuration do not have Correspondence Language Mapped between C4C and CPQ, thus information is not passed into CPQ System.

Resolution

It is required to perform a custom mapping in order to be able to receive correspondence language from C4C. 

See Also

Keywords

Mapping, Correspondence Language, Business Partner, C4C, Integration, Replicate Quote, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023