SAP Knowledge Base Article - Public

3408830 - Blank Page Appears When Clicking "Add Learning" Through Goal Management

Symptom

When trying to add a learning activity to a development goal in the Goal module, a blank page appears.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Goal Management
  • SAP Successfactors Career Development Planning
  • SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Go to the Latest Goal Management page
  2. Click on the Development Goal
  3. Click on the "..." in the Development Goal
  4. Click "Add Learning"



  5. Blank page appears



  6. Click "Done" and success message is shown

Cause

The role doesn't have access to the Learning Activity mapped to the Development Plan

Resolution

  1. Go to the Manage Permission Roles and go to the required role, say SysAdmin
  2. Go to Goals/Objectives section and select the Learning Activity mapped to the role

    LA_permission.png

Keywords

success factors, SF, SFSF, PMGM, GM, CDP, LMS, Add Learning Activity, not showing, Add Learning Activity button, permission error, blank page, error, learning Activities, Learning Activity , KBA , LOD-SF-GM-INT , Integrations with PM, CMP, VP, EC, etc. , LOD-SF-CDP-INT , CDP Integrations, LMS, PM, EC etc. , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-CDP-LA , Learning Activity Plan (LMS) , Problem

Product

SAP SuccessFactors Learning all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Succession & Development all versions