Symptom
Account hierarchy import via Data Work Bench task takes too long and get error "Child account is empty or null".
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to Data Workbench Work Center.
- Go to monitor view.
- Open task Account Hierarchy with the error.
(you will see in CSV the error message: "Child account is empty or null" )
Cause
Using an external ID on the field "accountID'" from the CSV leads to this error, Hence Data Workbench does not recognize it as an existing ID and throws the error.
Resolution
To do operation with account hierarchy should use an internal ID on the field "accountID'", than data workbench will recognize.
Keywords
DataWorkbench, Data Workbench, DWB, Account hierarchy, Conto subordinato vuoto o null, Child account is empty or null, import , KBA , LOD-CRM-INT-DWB , Data Workbench , LOD-CRM-ACC , Account , How To