3409345 - Collision Error while trying to change Work Schedule

You have noticed that, upon trying to change the Work Schedule of employees, you are receiving the error 'The scheduled working times on date (day - Work Schedule - external code) and on date (day - Work Schedule - external code) collide', as shown below:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HXM Suite

In this scenario, the changes were being performed via Import as follows:

1. Download the template for Job History changes in the 'Import Employee Data' tool;
2. Fill the template with the required information (be aware of country specific fields that may be required), as the sample below:
   • 
3. Validate the import file;
4. Notice the error.

• Expected behavior.
• One of the possible causes for this error to be thrown is that, on both Work Schedules, the 'Work Schedule Day Model' contains overlapping working hours in the 'Segments' section, as shown below:
  • 
  • In this Day Model, the 'End Time' is set to '07:30 AM' and it has 'Cross Midnight' enabled;
  • 
  • In this Day Model, the 'Start Time' is set to '07:00 AM' and has 'Cross Midnight' disabled;
• In this example, the 'Start Time' of one Day Model is overlapping the 'End Time' of the previous Day Model.

Please make sure that on the changes of Work Schedules, neither the Start or End Time of the Day Models overlaps one another.

• Work Schedule - Period | SAP Help Portal
• Importing Work Schedules | SAP Help Portal

work schedule, import, overlapping day models, day model, work schedule collision, collision, time off, ec, the scheduled working times collide , KBA , LOD-SF-EC-TIM-JOB , Time Management in Job Info - Records & Objects , LOD-SF-EC-TIM , Time Off , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions