SAP Knowledge Base Article - Public

3409660 - Error in report while using selection on field "Month (Logon Date)"

Symptom

You notice an error while using a selection in field "Month (Logon Date)" in the report based on User Logon Activity.

Environment

  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Analytics work center.
  2. Search and Execute a report based on "User Logon Activity" data source.
  3. Use the value help selection in the field "Month (Logon Date)".
  4. The following error is shown on screen --> Technical error occured: An exception occurredInternal error in OLAP processor occured - restart your report!

Cause

When the value help for the field "Month (Logon Date)" is selected the system shows dates going back as far as 1910 which results in 6000+ entries and then results in the time out error.

Resolution

Use selection in the field "Between Logon Date" to run the report 

Keywords

Technical error occured: An exception occurredInternal error in OLAP processor occured - restart your report!, Month (Logon Date), user logon activity , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-CRM-APM , Application & Performance Management , Problem

Product

SAP Cloud for Customer core applications all versions