SAP Knowledge Base Article - Public

3409741 - Autoflow error "Unable to retrieve the template content"

Symptom

Autoflow errors out with status completed with errors.

Error: Unable to retrieve the template content

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  • Go to settings--> Autoflow-> Rule Logs.
  • Search for rule name: xyz.
  • We can find multiple errors with error: "Unable to retrieve the template content".

Resolution

The failure in template content retrieval is attributed to the presence of invalid placeholders in the given template. 
 Expected placeholder format:
 {{FILED_NAME}}
 Example:
 {{displayId}}
 
 Actual placeholder used in template:
 {{<span class=SpellE>displayId</span>}}
 
Rectify the placeholder format and re-upload the template content.

Keywords

autotflow, business flow , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0