Symptom
Autoflow errors out with status completed with errors.
Error: Unable to retrieve the template content
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to settings--> Autoflow-> Rule Logs.
- Search for rule name: xyz.
- We can find multiple errors with error: "Unable to retrieve the template content".
Resolution
The failure in template content retrieval is attributed to the presence of invalid placeholders in the given template.
Expected placeholder format:
{{FILED_NAME}}
Example:
{{displayId}}
Actual placeholder used in template:
{{<span class=SpellE>displayId</span>}}
Rectify the placeholder format and re-upload the template content.
Keywords
autotflow, business flow , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0