SAP Knowledge Base Article - Public

3409741 - Autoflow error "Unable to retrieve the template content"


Autoflow errors out with status completed with errors.

Error: Unable to retrieve the template content


SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  • Go to settings--> Autoflow-> Rule Logs.
  • Search for rule name: xyz.
  • We can find multiple errors with error: "Unable to retrieve the template content".


The failure in template content retrieval is attributed to the presence of invalid placeholders in the given template. 
 Expected placeholder format:
 Actual placeholder used in template:
 {{<span class=SpellE>displayId</span>}}
Rectify the placeholder format and re-upload the template content.


autotflow, business flow , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0