3409741 - Autoflow error "Unable to retrieve the template content"

Autoflow errors out with status completed with errors.

Error: Unable to retrieve the template content

SAP Sales Cloud and SAP Service Cloud Version 2

• Go to settings--> Autoflow-> Rule Logs.
• Search for rule name: xyz.
• We can find a log with status completed with error. When opening the log, you see the error "Unable to retrieve the template content".

The failure in template content retrieval is attributed to the presence of invalid placeholders in the given template. 
 Expected placeholder format:
 {{FILED_NAME}}
 Example:
 {{displayId}}
 
 Actual placeholder used in template:
 {{<span class=SpellE>displayId</span>}}
 
Rectify the placeholder format and re-upload the template content.

autotflow, business flow , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem