3409798 - Receivables Balance Confirmation Custom Field on The Preview Form

You create a custom field named 'Custom ID' in the system to show the credit memo ID (in case it references an invoice) in the Print form of Balance Confirmation for receivables.

Your custom field instead of showing the credit memo ID, shows the invoice ID or is blank.

SAP Business ByDesign

1. Go to the Receivables work center.
2. Go to the Customers view.
3. Select Balance Confirmation subview.
4. Select the Balance Confirmation ID: XXX (XXX stands for the ID of the Balance Confirmation).
5. Select Edit.
6. Select Balances and Documents tab.
7. Select the Credit Memo with Document ID: AAA (AAA stands for the Document ID).

Credit Memo (Document ID): AAA has External Reference BBB (BBB stands for External Reference and is the ID of the invoice created before the credit memo).

8. Select Preview > Print.

In the Print form (Account Statement), your Custom ID field is blank and does not have any ID.

For the preview of balance confirmation (Account Statement), the system checks if the document has an original invoice reference. If yes, the system replaces the values of Base Transaction Document Reference ID and UUID with original invoice reference ID, UUID respectively.

For credit memo created without reference to an invoice, the credit memo ID shows in the custom field.

For credit memo created with reference to an invoice, the invoice ID shows in the custom field or is blank.

This is the standard normal system behavior.

Please note this standard system behavior to show the ID of the original invoice ID instead of the credit memo ID is in regards to the Preview form.

On the system UI, the custom field shows the ID of the  credit memo as you expect whether it has an original invoice or not.

Receivables, Balance Confirmation, Account Statement, Document ID, Base Reference ID, Custom ID, External Reference, Credit Memo, Invoice. , KBA , SRD-FIN-ACR , Receivables , Problem