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SAP Knowledge Base Article - PreviewSymptom
- After syncing a contact from Outlook "SAP Contacts" folder to the SAP Service and Sales Cloud V2 system the contact is created but without the communication data (email, phone).
- Also after the sync, the contact disappears from the "SAP Contacts" folder.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Contact, Outlook, Groupware, Sync, SAP Contacts , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To
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