SAP Knowledge Base Article - Public

3409840 - Users Cannot See Forms in their Inbox when 'Enable the latest version of the My Forms page' Is Enabled

Symptom

After enabling Enable the latest version of the My Forms page in Performance Management Feature Settings, some users cannot see forms in their form folder.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors 360 Multi-Rater
  • SAP SuccessFactors Compensation Management
  • SAP SuccessFactors Variable Pay

Reproducing the Issue

  1. Enable the Enable the latest version of the My Forms page setting in Performance Management Feature Settings
  2. Some users cannot see forms in their form folder, the inbox is empty

Cause

In the search filter “All or Reports only”, there was a search record of an inactive user which affects the display of forms.

Resolution

The fix for this issue is planned to be deployed on 2H 2024 release (b2411).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround:

  • Disable the feature 'Enable the latest version of the My Forms page' in 'performance management feature settings'
  • Refresh the search filter:
    1. In the Inbox, locate the Subject field and enter random active user
    2. Click the Go button
    3. Click on the x next to the subject's name in the Subject field
    4. Click the Go button again

See Also

Keywords

KI2311, new my form, form, form folder, folder, no form, display, show, in progress, en route, all forms, can not see form, show form, form, Enable the latest version of the My Forms page, my form, performance management feature settings, setting, performance form, performance, cpm, vrp, mtr, multirater, multi rater, PMU-21363, PTCH-42812, PMU-21565 
, KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-VRP-ADM , Admin Tools, Settings, Permissions , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Known Error

Product

SAP SuccessFactors Compensation 2311 ; SAP SuccessFactors Performance & Goals 2311