3409867 - Users unable to open stories they created a book mark in after the story converted to optimized mode in SAP Analytics Cloud (SAC)

•  Users that created a bookmark in a classic story get the following error when trying to open the story after it is converted to optimized mode

• Something went wrong while enabling the following bookmark for optimized view mode: "name_of_the_bookmark". Please try refreshing the story, modifying the story and trying again, or contacting support.

  Correlation ID: ########-####-###-###-############

• SAP Analytics Cloud 2023.21.8

1. Create a classic story
2. Add a book mark
3. Save the story
4. Convert the story to optimized mode and close the story
5. Try to open the story

This issue has been addressed in SAP Analytics Cloud  2023.21.14 and later.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
• https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
• https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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