3410374 - When logging in with a non-English language, the default date format of DD/MM/YYYY is incorrectly displaying as the English format MM/DD/YYYY

• Problem Encountered in Agent Desktop or Post-Creation of a Phone Call Activity from a Lead
• Time and Region Settings Discrepancy:
  • The configured time and region settings are not being accurately reflected in the User Interface (UI) as per user expectations.
  • The customer anticipates that the date format in the UI should seamlessly adhere to the designated time and region settings.
• Inconsistency in Time Intervals:
  • The time intervals presented in the UI do not align with the corresponding intervals set at the operating system (OS) level.
  • Specifically, there is a disparity observed when the Agent Desktop is initially launched, as the displayed time intervals do not match those expected based on the OS configuration.

• SAP Service Cloud Version
• SAP Sales Cloud Version

Date format, Login, Language, MM/DD/YYYY, DD/MM/YYYY, Timezone, Locale, Region, Service, UI, Settings , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-ADM , Administration for SAP Sales/Service Cloud , Problem