SAP Knowledge Base Article - Public

3410611 - Generating Output of Form Templates as Word Format


User requested to generate Output of Form Templates as Word Format instead of PDF Format


  • SAP Business ByDesign
  • SAP Cloud For Customer

Reproducing the Issue

For Example : Customer Invoice

  1. Go to the Customer Invoicing Work Center
  2. Navigate to the Invoice Request Work Center View
  3. Select & Open any Invoice
  4. Go to the Output tab
  5. You can see PDF format is used for the output document. There is no option to use Microsoft Word or Excel instead


The Cause for this behavior is system won't support any other formats except PDF format.


This is the Expected system behavior.

Currently system will only support PDF format for accessing form templates because as we render the document via Adobe document server.

Our recommendation is to post this as an enhancement idea over our Influence platform.

The same is monitored by our Product Management team, and posts are considered for next releases of the system.

You can access the Influence forum in the link:

For more info on influence form please check the link :


Output document, PDF Format, Word Format, Form Templates , KBA , AP-RC-OUT , Output Management , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions