Symptom
Some users are unable to access some tickets even though they appear to have the required authorizations.
The error could be: "You are not authorized to access this object. If you want access, ensure that it is added to your role."
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2311
Keywords
You are not authorized to access this object. If you want access, ensure that it is added to your role, tickets, cases, authorization issue, access rights, error message, service , KBA , LOD-CRM-SRP , Service Request Processing , How To
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