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3410805 - Authorization Error when accessing Ticket

Symptom

Some users are unable to access some tickets even though they appear to have the required authorizations.

The error could be: "You are not authorized to access this object. If you want access, ensure that it is added to your role."


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2311

Keywords

You are not authorized to access this object. If you want access, ensure that it is added to your role, tickets, cases, authorization issue, access rights, error message, service , KBA , LOD-CRM-SRP , Service Request Processing , How To

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