Symptom
Symptom I
- Want to add time type on Create Attendance Request Quick Approval card for the approver.
- Displaying Time Type label in the case of an attendance request (on the tiles to approve the workflow request > Approvals section).
Symptom II
- No Decline Button available for the Create Attendance Request on the Approval Card.
- Decline button not showing for Approval Cards in case of Single Record Approval.
Environment
SAP SuccessFactors Time Tracking
Reproducing the Issue
- Employee creates an attendance request (Single Record Approval Scenario).
- Attendance Request goes to the approver.
- Approver logs into the SuccessFactors Instance.
- Approvers cannot see Time Type in their quick cards (Create Attendance Request) as shown below
- Also the Decline Button is not available for the Manager / Approver, to decline the request.
Resolution
- Symptom I
"Displaying Time Type label in the case of an attendance request (on the tiles to approve the workflow request > Approvals section)"- Fields displayed on the Attendance Request Quick Approval Card are hard coded and there is no option for configuration on which fields to display.
- There is an existing Influence Request to address this topic - Click on the link below:
Workflow Approval Card for Single Record Approval
- Symptom II
"Decline button not showing for Approval Cards in case of Single Record Approval."- This is expected system behavior currently. To get more options such as Delegate, Decline; Click on workflow URL for more options and then take relevant actions
- Submit an enhancement request to have functionalities considered (Refer See Also Section).
See Also
Submit an enhancement request to have functionalities considered within future development cycles – you can do this on our Customer Community Portal at http://community.successfactors.com/ and on our Customer Influence Portal at https://influence.sap.com/successfactors.
For detailed steps on how to raise an enhancement request, follow the Knowledge Base Article (KBA) 2090228 - How to Submit Ideas for SAP SuccessFactors Products
Keywords
Single Record Approval, Create Attendance Request Time Type Display, Decline Button Approver , KBA , LOD-SF-TTR-TMS , Time Sheet , Problem
Product
Attachments
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