SAP Knowledge Base Article - Public

3411092 - Workflow Approval : Attendance Request Quick Approval Card for Single Record Approval

Symptom

Symptom I

  • Want to add time type on Create Attendance Request Quick Approval card for the approver.
  • Displaying Time Type label in the case of an attendance request (on the tiles to approve the workflow request > Approvals section).

Symptom II

  • No Decline Button available for the Create Attendance Request on the Approval Card.
  • Decline button not showing for Approval Cards in case of Single Record Approval.

Environment

SAP SuccessFactors Time Tracking

Reproducing the Issue

  1. Employee creates an attendance request (Single Record Approval Scenario).
  2. Attendance Request goes to the approver.
  3. Approver logs into the SuccessFactors Instance.
  4. Approvers cannot see Time Type in their quick cards (Create Attendance Request) as shown below
  5. Also the Decline Button is not available for the Manager / Approver, to decline the request.

Resolution

  1. Symptom I

    "Displaying Time Type label in the case of an attendance request (on the tiles to approve the workflow request > Approvals section)"
    1. Fields displayed on the Attendance Request Quick Approval Card are hard coded and there is no option for configuration on which fields to display.
    2. There is an existing Influence Request to address this topic - Click on the link below:
      Workflow Approval Card for Single Record Approval

  2. Symptom II

    "Decline button not showing for Approval Cards in case of Single Record Approval."
    1. This is expected system behavior currently. To get more options such as Delegate, Decline; Click on workflow URL for more options and then take relevant actions 
    2. Submit an enhancement request to have functionalities considered (Refer See Also Section).

See Also

Submit an enhancement request to have functionalities considered within future development cycles – you can do this on our Customer Community Portal at http://community.successfactors.com/ and on our Customer Influence Portal at https://influence.sap.com/successfactors.
 
For detailed steps on how to raise an enhancement request, follow the Knowledge Base Article (KBA) 2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

Single Record Approval, Create Attendance Request Time Type Display, Decline Button Approver , KBA , LOD-SF-TTR-TMS , Time Sheet , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Time Tracking all versions

Attachments

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