SAP Knowledge Base Article - Public

3411121 - Unable to load stories in SAP Analytics Cloud Mobile App

Symptom

Story is based on Live BW connection created in classic mode and it takes time to load on mobile app.

Environment

  • SAP Analytics Cloud
  • FPA Version: 2023.21.8
  • Connection type: Live 
  • Datasource: BW

Reproducing the Issue

  1. Open SAC
  2. Select a story
  3. Data is loading, and doesn't complete

Cause

  • Toggle for Optimized iOS mode is not enabled for the SAC story.

Resolution

After enabling the toggle in an SAC story under Story details -> Optimized iOS Mode, the user is successfully able to open the story in iOS.

iOS Mobile App Feature Compatibility | SAP Help Portal

See Also

Keywords

KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem

Product

SAP Analytics Cloud 1.0