3411172 - Searching Tickets with statuses is not returning the data in Server side Addin

Symptom

Searching Ticket number in Server side Addin is not returning any data in Statuses.

Environment

SAP Cloud for Customer.
Groupware Outlook Server Side Integration.

Reproducing the Issue

Go to Server side integration Addin in Outlook.
Search for any Ticket number.
Ticket is not displayed.

Cause

There is no configuration to search for tickets with statuses Filtering by status is provided only for:

1. Ticket in the related items of some object section.

2. Initial appearance of tickets when the Add-in is opened.

Resolution

This is the current system behavior.

Keywords

Outlook Web Access, Outlook Add-in, Server Side Integration, Groupware, Side Pane , KBA , outlook web access , owa , addin owa , side pane owa , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer core applications 2311