3411172 - Searching Tickets with statuses does not return any data in the Server side Add-in in Outlook

Searching Ticket with statuses in Server side Add-in does not return any records.

• SAP Cloud for Customer.
• Groupware Outlook Server Side Integration.

• Go to Server side integration Addin in Outlook.
• Search for any Ticket number.
• Ticket is not displayed.

There is no configuration to search for tickets with statuses  Filtering by status is provided only for:

1. Ticket in the related items of some object section.

2. Initial appearance of tickets when the Add-in is opened.

This is the current system behavior.

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