3411192 - SAP IBP: Error "An unexpected error occurred", "Method not found" when opening Template/Favorite in SAP IBP, add-in for Microsoft Excel

The following errors pop up when opening a Template or a Favorite in the SAP IBP, add-in for Microsoft Excel:

"An unexpected error occurred.
If the error persists, contact your administrator with a detailed description of the steps that led to the error.
Also include the information found in the log (in the "About" group of the SAP IBP ribbon, select "Help", then "Log..." and copy the entire text shown in the text box)."

"Method not found: 'System.Collections.Generic.List`1<System.String> IBPXLClient.ReportManagement.Dynamic_Formatting.FormattingSheet.GetFormattingSheets(Microsoft.Office.Interop.Excel.Workbook)'."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Supply Chain Management (SCM)
• SAP Sales and Operations Planning (SCM-SOP)
• SAP Integrated Business Planning (SCM-IBP)

unforeseen, unexpected, template, excel, add-in, method, generic.list , KBA , SCM-IBP-XLS-UI , SAP IBP, add-in for Microsoft Excel (User Interface) , SCM-IBP-XLS , Excel Client , Problem