SAP Knowledge Base Article - Public

3411460 - Case processing related to Custom Widgets, Custom Add-Ons or CSS classes


When working with SAC Analytics Designer(AD) or Optimized Story Experience(ODE), you get some problems related to Custom Widgets ,Custom Add-Ons or CSS classes.
You want to know how SAP Product Support can help you with these problems.


SAP Analytics Cloud 1.0


According to the SAP Note 2706322, following Cases are classified as How-To or Consulting requests and should not be raised via a Support case.

  • Assistance with customization of the core product, core functionality and/or problems or errors caused by customization that has been implemented or completed by customers or partners

Custom Widgets, Custom Add-Ons, along with the utilization of standard CSS classes such as .sap-custom-button, empower customers to create their unique elements. However, the maintenance and functioning of these customized features are not included within the Product's Standard features and support.


According to the Note 2706322, this kind of Consulting request should not be raised via a Support case. Please raise the question on SAC Community:

An experienced SAC Consultant might answer your question.

The only exceptional scenario is below:

  • A working custom widget or Add-On stops working after the upgrade of SAC. If this is the case, please provide the following information for investigation:
    • Please narrow down the issue and provide the simplest example to show the issue.
    • An attachment to explain the detailed behavior before the upgrade and after the upgrade.


KBA , LOD-ANA-AD , Analytics Designer , LOD-ANA-UNS , SAC Unified Story (Story 2.0) main component. , Problem


SAP Analytics Cloud 1.0