SAP Knowledge Base Article - Public

3411562 - Single Sign On (SSO) URL for Sales / Service Cloud V2

Symptom

You want to know what URL can be used to bypass the Logon Screen in V2.

Environment

Sales Cloud V2

Service Cloud V2

Reproducing the Issue

NA

Cause

NA

Resolution

Please use the following format: {TenantURL}/?auth=sso.

example: 

https://my1234567.de1.crm.cloud.sap/?auth=sso 

Please Note: You must have a Default IDP selected in your Settings first.

  1. Go to Settings -> Search and open "Identity Provider Configuration".
  2. Make sure you have enabled Flag "Default IDP" for one Trusted Identity Provider.

Additionally, it is important to note that using this direct URL will come with some limitation. The logon language will be pulled from the users browser language settings, even if it is a language that is not configured in your system.

The language is handled through the login page, hence if we directly call the SSO link to bypass the login page, then there is no system language information to set it correctly. Therefore, it picks up the browser language.

To have a consistent experience, it is usually recommended to use the login page instead of bypassing it.

Keywords

SSO, Logon, Sign in with SSO, URL, Sales, Service, Cloud, Version, 2, 1 , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0