SAP Knowledge Base Article - Public

3411745 - Cannot reprovision a deprovisioned user.

Symptom

You deprovisioned a user for Server Side Outlook Integration however, now you cannot provision them again

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Email Integration Workcenter.
  2. Go to the Groupware Settings View.
  3. Go to the tab 'Provision Users'.
  4. RESULT: the user does not show up in the list to be provisioned.

Cause

The user is locked.

Resolution

Please unlock the user.

In Provisioning Multiple Users tab it is indicated that: Activated users appear on the "Users" tab.

Keywords

reprovision user, provision user, deprovisioned, user locker, SSI, server side outlook , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications all versions