SAP Knowledge Base Article - Public

3411783 - Cloud for Customer - Geolocation Data is Not Available Offline

Symptom

You are in offline mode and want to check data related to Maps geolocation, such as Latitude and Longitude.
This Data is not available.

Environment

SAP Cloud for Customer

Reproducing the Issue

Using C4C offline mode, open any document which uses Latitude or Longitude, examples:

  • Open Visits Work Center
  • Visits View
  • Open any Visit in detail and look for values such as the field "Check-In Latitude" or "Check-In Longitude".
  • Values will be blank

    Or

  • Customers Work Center
  • Accounts
  • Open Any Account
  • Check on the "Address" Tab for fields such as "Latitude" or "Longitude"

Cause

When Checking the offline bindings for geolocation fields, they depend on properties based on Maps Mashups, which are not available offline.

Resolution

System limitation, this data is only available online.

See Also

Help portal mentioning that Map view is not available in offline

Keywords

Google; Map; Lat; Long; unavailable; behavior; Geolocalization; Coordinates;  , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , How To

Product

SAP Cloud for Customer core applications 2311