3411795 - Return to Supplier does not Generate Output

When you create a Return to Supplier you can see that no Output Document is created, so this is not sent to your supplier.

SAP Business ByDesign

1. Go to Purchase Requests and Orders work center.
2. Select Returns to Suppliers view.
3. Click on New Return to Supplier.
4. Select Inbound Delivery Items.
5. Click on Next.
6. Enter the Reason and the Follow-up Decision.
7. Enter the Quantity for Replacement or Credit Memo.
8. Click on Next.
9. Click on Finish.

See that no Output was created.

This is the system expected behavior.

Since this is an internal document, only the follow-up document (Credit Memo or Outbound Delivery) will generate the output. 

If the follow-up decision in the Return to Supplier is a Credit Memo you will find the document in Supplier Invoicing - Invoice Entry filtering for All Returns to be Invoiced, then you can search for the document ID and create a Credit Memo, this document will generate an Output that will be sent to Supplier.

However, if you decide for the Replacement this document will be sent to Outbound Logistics - Delivery Proposals, here you can filter for Return to Supplier Proposals and search for the document ID and create the Outbound Delivery, this will also create an Output that will be sent to Supplier.

Once the follow-up process is finished (the follow-up decision is made and the delivery processing is finished), the status of the return to supplier is set to Finished.

Returns to Supplier, Return to Supplier, Output, Credit Memo, Outbound Delivery , KBA , SRD-SRM-PRO , Purchase Requests and Orders , How To