3411954 - Weblink in Ticket not replicated as attachment to FSM

Weblink in Ticket not replicated as attachment to FSM

SAP Cloud for Customer

1. Add Weblink as attachment to Ticket.
2. Ticket is automatically replicated to FSM.
3. Result:  Weblink not replicated to FSM Ticket.

Currently not possible to replicate URL directly from C4C to FSM

This is the Standard System Behaviour in SAP Cloud for Customer.

1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2. If you are a customer:

• Contact your Account Executive.
• Check the link for SAP Advisory Services.
• An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea.

Weblink, FSM, replicate , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem