SAP Knowledge Base Article - Preview

3412172 - The external user was not created because of an internal error. Please try again later. UUID: - Onboarding

Symptom

  • After initiating the Onboarding process of an onboardee from Recruiting, it lands in the To-Do panel > Business Process tile.
  • Error:
    • View user validation errors for [Candidate name] [e-mail address/username] for Onboarding process trigger [Process ID]
      Create External User (1)
      Create External User
      The external user was not created because of an internal error. Please try again later. UUID: 1a234b56-78c9-1011-1de2-3fg4567h8ijk

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2305

Keywords

Onboarding, Onboarding 2.0, LOD-SF-OBX, LOD-SF-OBX-RCM, OBX, RCM, UUID, Business Process, Create External User, The external user was not created because of an internal error , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

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