SAP Knowledge Base Article - Preview

3412307 - Adding the S4HANA Default External ID to the Agent Desktop Customer Hub header details

Symptom

  • You have an integration with ERP or S4HANA, and want to add the Default External ID but don't know how to do that.
  • The information exists in the Business Partner header details, and you would like to also have this in the Customer Hub (Agent Desktop)


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

External ID, ERP, S4, S4HANA, AD, Agent Desktop, Default External ID missing, Adaptation , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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