Symptom
- You have an integration with ERP or S4HANA, and want to add the Default External ID but don't know how to do that.
- The information exists in the Business Partner header details, and you would like to also have this in the Customer Hub (Agent Desktop)
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
External ID, ERP, S4, S4HANA, AD, Agent Desktop, Default External ID missing, Adaptation , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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