SAP Knowledge Base Article - Public

3412641 - Issue with employment info not updating immediately on profile preview and spotlight after global assignment and concurrent employment

Symptom

When global assignment or concurrent employment created for the employee, Profile preview and spotlight take some time to update the latest detail

Environment

  • SAP SuccessFactors Employee Central - Global Assignment
  • SAP SuccessFactors Employee Central - Concurrent Employment

Reproducing the Issue

  1. In Admin Tools -> Company System and Logo Settings, the switch "Enable Centralized Services for Global Assignment (Applicable for Add, Edit, End and Obsolete actions from UI)" is enabled.
  2. HRIS sync mapping is set up between person-id-external field in personInfo [Biographical Information] and with the empId [Employee ID] Standard field in Employee Profile.
  3. From employee's profile, Take Action -> Add global assignment -> Save.
  4. Global Assignment record is created for the user.
  5. Download UDF and check Employee ID is blank or if Live user profile information is configured, we can see Employee ID field is blank with hyphen (-) in the global assignment record.

Cause

    Resolution

    • Employment block on Spotlight and profile preview shown based on UDF data.
    • The update to UDF data is not instantly and relies on HRIS sync job to run. An automatic HRIS sync job will run within max of 10 minutes from adding Global assignment or concurrent employment.
    • Please note that this does not necessarily mean that the update necessarily happens within 10 minutes, but that the hris sync job gets triggered within 10 minutes plus the time it takes to run the HRIS sync job

    See Also

    Creating a Job Request to Sync HRIS Data | SAP Help Portal

    Keywords

    KI2311, b2311, 2H 2023, INC6453985, Enable Centralized Services for Global Assignment (Applicable for Add, Edit, End and Obsolete actions from UI), full hris sync, empId, Employee ID, person-id-external, global assignment, standard field, EP, not synced, blank, INC6484802, ECT-227034, PTCH-42526, Spotlight, profile preview, Employment info, Employment differentiator  , KBA , LOD-SF-EC-GA , Global Assignment , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , LOD-SF-EC-CON , Concurrent Employment , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EP-SPP , People Profile - Spotlight , Problem

    Product

    SAP SuccessFactors Employee Central 2311