3412717 - Customer or partner not found in marketing consent report

A given customer or partner XYZ (XYZ represents the account ID) is not visible in Marketing Consent report despite having withdrawn consent.

SAP Business ByDesign

1. Go to work center: Marketing
2. Open view: Reports
3. Open Marketing Consent report
4. Search for Business Partner: XYZ

The search results in 'No data'.

No permissions were maintained in the Business Partner data

1. Go to work center: Account Management
2. Open the view: Accounts
3. Search All Accounts: XYD
4. Edit, View All
5. Navigate to the Marketing Tab and then the Marketing Consent subtab

Here you can see no rules have been set.

Select Add Row then maintain the appropriate communication channels (E-mail, fax, etc.).

Marketing, Marketing Consent, Permission, Report, Account, Accounts, Business Partner, Business Partners , KBA , SRD-CRM-MKT , Marketing , Problem