SAP Knowledge Base Article - Preview

3412787 - Analysis Office reports cannot be opened after upgrade with the error message: The launcher returned an error. Check logfile of the add-in

Symptom

  • Analysis reports not launching with error message "The launcher returned an error. Check logfile of the add-in"
  • While opening reports directly from AO to Webservice is giving error message "Error while checking availability of SAP Business objects BI platform system"
  • Error message in the logs "Cause of exception: GetServerInfo exception (Error: WSE 99999)CauseMessage: Could not establish trust relationship for the SSL/TLS secure channel with authority"
  • The environment has SSL configured


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.3

 

 

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

SSL, transport, analysis office, AO, BIP, BOE, BOBJ, BI, deploy, dswsbobje, webapp, web application, upgrade, update, install , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-AO-BIP , AO Precalculation, Scheduling and AO InfoOb... , Problem

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