3413188 - Custom Data Collection Configuration triggered for a different option than expected - Onboarding

The Custom Data Collection Configuration is set differently than expected. It's not possible to trace the rule for the candidate (is not possible for external users).

SAP SuccessFactors Onboarding

1. Log in to the instance.
2. Go to "Manage Data."
3. Select "Process Trigger" in the first box.
4. Search for the candidate Process ID.
5. Find the "customDataCollectionConfig."
6. See that the configuration is different than expected.

The candidate information is matching with another criteria in the rule.

1. Go to BPE: Monitor Processes
2. Filter searching for the Onboarding Process ID in the Variable (You can search informing onboardingProcessId=[candidate process id here] in the Variable
3. Find the dataCollection.Onboarding2CustomDataCollection in the process definition ID
4. Go to Variables in the bottom of the page
5. Find the rules triggered to the candidate in this step
6. Copy the rule name
7. Check the conditions comparing with the candidate information

Following these steps you will be able to see the condition that trigger the candidate  Data Collection Configuration 

Onboarding,obx,custom,data,colletion,config,manager,candidate,trigger,object,not,same,rule,config,process , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem