Symptom
Outbound message still go to old hostname URL of the communication system, although hostname URL changed for the communication system.
Environment
Cloud for Customer
Reproducing the Issue
1. Create communication system with hostname URL xxx.com;
2. Create communication arrangements accordingly;
3. Change the hostname of the communication system into yyy.com;
4. Check the actual outbound message, still go to old hostname URL xxx.com.
Cause
It is not recommended to change hostname in the communication system when communication arrangements were already there.
Resolution
Delete and recreate those communication arrangements.
Keywords
communication system, hostname , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem