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SAP Knowledge Base Article - PreviewSymptom
The "Sales Order External ID" field, inside the Integration section under the Ticket Overview, was not showing any ID, even though the Ticket has an external Sales Order associated to it.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2311
Keywords
External Sales Order ID, Ticket, ECC Sales Order , KBA , LOD-CRM-SRP , Service Request Processing , How To
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