3413736 - Customer Invoice Form Shows City and Country Name in Uppercase

You have noticed that for some invoice documents the City and Country name are showing in Uppercase.

SAP Business ByDesign 

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Search for ID ABC (ABC represents the ID of the Customer Invoice).
4. Click Preview.

In the template you can see that the Bill To City and Country name shows in uppercase.
Example: 
CITY 
COUNTRY

The reason the system is showing the city and country name in uppercase is because the address exceeds 3 (three) lines. 

For addresses which does not exceeds 3 (three) lines, system performs the following logic: 

• If the postal address collective data is not surpassing 3 (three) lines, then the system considers it as incomplete data in the postal address, even though there some information maintained in the address. This leads to a recalculation of the formatting for the address, considering only the street address and not the postal address (which includes city & zipcode), and since there is no postal address passed to the routine for uppercase functionality, no uppercase for postal code is happening for address line which does not exceeds 3 (three) lines.

This is the expected system behavior. 

An alternative option may be to check the SAP Business ByDesign Influence Portal to submit an idea. 

Improvement requests need 20 votes of different customers/partners to qualify for review. Reviews will happen on a regular basis, with the results being communicated in a corresponding review blog post.
The ideas can be voted by other customers and partners and the most voted ones might be collected to the product backlog for future versions.

Customer Invoice, Invoice, Uppercase, Lowercase, Country, City, Master File, Billing , KBA , AP-CI-CI , Customer Invoice , Problem