SAP Knowledge Base Article - Public

3413847 - Error While Accessing Reports in Application and User Management Work Center in Customer Language

Symptom

500 SAP internal error occurred when trying to access reports in the customer language in application and user management work center.

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Login to System with "Customer" language.
  2. Go to Application and User Management work center.  
  3. Go to Reports-List View
  4. Open Any report
  5. Error detected " 500 SAP Internal server."

Cause

This issue usually appears when you leave the ByD system tab open and do nothing for longer than thirty minutes.

Resolution

This is an expected system behavior.

You can try logging in again, working more quickly this time, and see if this happens again.

Keywords

Reports, language, internal server error , KBA , AP-LM-AM-OV , Application and User Management Overview , SRD-CC-IAM , Identity & Access Management , AP-RC-ANA-UI , C4C, ByD, Travel: Analytics UI Framework , Problem

Product

SAP Business ByDesign all versions