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3414268 - Error internalMessage=Failure to load pageMetaData in the Home Page thrown when logging into SuccessFactors

Symptom

  • When login to SuccessFactors, a pop-up message shows the error message "An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring." InternalMessage=Failure to load pageMetaData
    errorMessage=Service /odata/v2/restricted/_PageMetaData_/getPageMetaData?moduleId=HOME&useAbsPaths=false&pageId=HOME_TAB&pageQualifier=HOME_V4&achComponent=LOD-SF-PLT-LHOM&isPXTimedPushSurveyEnabled=true&supportedFioriVersion=4 gave 500
  • Error 'Please add only one entry for an application' when accessing Assertion Consumer Service Page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

internalMessage, pageMetaData, status=500, assertion consumer, ACS, SHA-256, latest homepage, INC7296792, INC6698117, INC6584983, login, access, , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem

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