SAP Knowledge Base Article - Public

3414285 - Admin Alerts - Job Information Alerts not visible to granted admins

Symptom

Set up a specific role for HR users to access Admin Alerts. However, while the users were able to see the number of Job Information Alerts, the table showing the results displayed as "No data". 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Proxy as HR user
  2. Go to Admin Alerts page
  3. Select Job Information Alerts
  4. "No data available" though the user has several alerts in Job information for the granted target population.

Cause

Relevant RBP role provided all relevant permission but not the read access to the field employee data > status

Resolution

The user who wants to see the alerts, needs to have permission for:

  • User Search
  • Employee Data > First Name
  • Employee Data > Last Name
  • Employee Data > Display Name
  • Employee Data > Status.

Also the values of the above fields need to be within the target population of the user who wants to see the alerts. 

Keywords

admin alert, job information, no data, unable, see, access, permission, RBP , KBA , LOD-SF-EC-ADM , Admin Tools (EC Core only) , Problem

Product

SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors HXM Suite all versions