SAP Knowledge Base Article - Public

3414304 - Unexpected Values In Sales Phases Dropdown Field For Outlook Server Side Add-in


You are creating new objects e.g. Opportunity in Outlook Add-in, and you notice that the Sales Phases field has more values than the same field in C4C.


SAP Cloud For Customer

Reproducing the Issue

  1. Open Outlook Add-in.
  2. Open Create New Opportunity.
  3. Click the Sales Phases dropdown.
  4. You see many values. Example: 20.
  5. Now open C4C and go to the quick create view.
  6. Here you click the category field and see only few values. Example: 5.  


In C4C Business Configuration Workcenter, you can maintain Sales Phases for Sales Data and then assign them accordingly. Example in this case: You maintain 20 Sales Phases and then assign 5 to the e.g. Opportunity.

However, this assignment is only relevant to C4C, and does not apply to the Server Side Add-in. Hence in Outlook, you will see all 20 categories.


This is the expected behavior currently as per the design. If you wish to see this behavior changed, kindly raise it as an Idea in our Influence forum.

Search for your idea first and if it's not there submit a new idea. You can track your ideas using idea statuses which shows you where your idea is. Check out “How Does It Work’ using the below reference.

See Also

KBA 3208153 - Unexpected Values In Category Dropdown Field For Outlook Server Side Add-in


Sales Phases, Drop Down, List, Server, Outlook, Create, Creation, New, Event, Object, Cloud, C4C, Activity, Activities, Sales , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer core applications 2311