SAP Knowledge Base Article - Public

3414434 - Not able to create Sales Lead

Symptom

System shows error "Your solution is not scoped to process sales leads" while trying to create Sales Leads.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Navigate to Sales Leads view.
  3. Create a new Sales Lead and save it.
  4. There shows error "Your solution is not scoped to process sales leads".

Cause

Sales Leads has already been deprecated, so it could not be used any longer.

Resolution

Please kindly use the Leads view instead of Sales Leads view for creating new Leads.

See Also

Sales Lead (Deprecated) | SAP Help Portal

Keywords

Sales Leads; Leads; deprecate , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer core applications all versions