SAP Knowledge Base Article - Public

3414673 - User search results order by First name instead of last name

Symptom

User search results order by First name instead of last name

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Click on Learning Administration
  2. Click on People > Users
  3. In the USERID filters choose the value: Start with and then insert "15"
  4. Click on Search

Cause

  • The sorting of the username is by default hardcoded to show Lname/Fname.
  • However when General Display Name is enabled and the user has a General Display Name value, the system will show that first.

Resolution

Some users will sort based on the General Display Name value populated while others do not have a value so they will sort according to the default (Lname/Fname)

Keywords

General Display Name, GDN value, User Search, Search Users, Search Results , KBA , LOD-SF-LMS-CAT , Catalog , Problem

Product

SAP SuccessFactors Learning 2305