Symptom
User search results order by First name instead of last name
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Click on Learning Administration
- Click on People > Users
- In the USERID filters choose the value: Start with and then insert "15"
- Click on Search
Cause
- The sorting of the username is by default hardcoded to show Lname/Fname.
- However when General Display Name is enabled and the user has a General Display Name value, the system will show that first.
Resolution
Some users will sort based on the General Display Name value populated while others do not have a value so they will sort according to the default (Lname/Fname)
Keywords
General Display Name, GDN value, User Search, Search Users, Search Results , KBA , LOD-SF-LMS-CAT , Catalog , Problem
Product
SAP SuccessFactors Learning 2305