Symptom
In Learning Administration, the user search results is displayed ordered by First Name instead of Last Name.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- In Learning Administration >
- Click on People >
- Users >
- Click on Search.
Cause
- The sorting of the username is by default hardcoded to show Last Name/First Name.
- However when General Display Name is enabled and the user has a General Display Name value, the system will show that first.
Resolution
Some users will sort based on the General Display Name value populated while others do not have a value so they will sort according to the default (Last Name/First Name).
Keywords
lms, learning, sf, successfactors, General Display Name, GDN, value, user, search, users, results, display, order , KBA , LOD-SF-LMS-CAT , Catalog , How To
Product
SAP SuccessFactors Learning all versions