3414682 - Unable to view Extension Center even when RBP permissions were granted

Your user is already part of "Extensions Administrators" group in "Manage Permission Groups", but still you can't find Extension Center tool when searching for it in SuccessFactors' Admin Center.

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• SAP SuccessFactors HCM Suite
  • Extension Center

1. Search for Extension Center in your instance.
2. Notice that the Extension Center does not appear, even though all related permissions have been granted.

Extension Center was not enabled in provisioning.

There are 2 steps to to enable Extension Center.

First, ensure it is enabled in the provisioning of your SuccessFactors instance.

Afterwards, follow these steps:

1. Go to Admin Center > Upgrade Center.
2. Complete the upgrade of Extension Center.
3. Go to Admin Center > OData API Metadata Refresh and Export.
4. Choose Refresh.

This should fully enable the Extension Center tool.

SAP Help Portal pages:

• Enabling Extension Center
• Configuring Integration Between SAP SuccessFactors and SAP BTP

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