SAP Knowledge Base Article - Public

3414729 - Error: System Error During SOAP Processing In Web Service Message Monitoring


The error Soap Fault: 'Authorization role missing for service' occurs in Web Service Message Monitoring.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management workcenter
  2. Go to Web Service Message Monitoring View
  3. Use Filter "Erroneous"

Observe the error "System error during SOAP processing" under QueryCustomerIn service interface.


Communication Arrangement is custom created from UI - its a bundle of standard A2x services. The user (Technical User) who triggered the call does not have proper authorization to the service.


The user has to reactivate or create a new Communication Arrangement in order to resolve the issue.


Web Service Message Monitoring, Authorization role, Communication Arrangement, QueryCustomerIn , KBA , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , Problem


SAP Business ByDesign all versions