SAP Knowledge Base Article - Public

3414985 - 2H 2023 Release issue - Post MS Team integration : Difference in time zone in the two emails received by the candidate - Recruiting Management


Difference in time zone in the two emails received by the candidate when interview is scheduled with MS Teams enabled.

The First mail that will be sent to the candidate is an Interview confirmation mail. It's just a confirmation mail to the candidate. Interview time is in the time zone of the candidate example in IST which was the selected timeslot.

The second mail which will be sent after the confirmation mail will be associated to the trigger and will have Microsoft Teams meeting information along with the meeting link. Here, the Interview Time shows in UTC time zone which is the issue.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

Replication steps : 

  1. Go to the tab Interview Scheduling.
  2. Schedule an interview for an external candidate
  3. Interview type Virtual was selected, Location Teams, Microsoft Teams was enabled.
  4.  Find availability and select the time slot.
  5. Checkbox for “Book this slot for candidates” is ticked. And then, it is sent to the Candidate. 
  6. Two mails are sent.

one with Teams link associated to trigger and another mail is where recruiter clicks on send to candidate by selecting a mail template.

The latter one is getting triggered to candidate with IST, the expected time zone; former mail is triggered with UTC (different time zone) which has MS Teams link. 


This issue is currently being investigated by Engineering. We will provide an update in this KBA for the progress of the issue.

UPDATE: Fix code will be deployed within the 1H 2024 release. Release dates can be found on SAP SuccessFactors Product Release & Road Map Information


Interview scheduling, MS teams, microsoft teams, emails, Interview confirmation mail to the candidate, MS teams link, timzone, time difference. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Known Error


SAP SuccessFactors Recruiting 2311