SAP Knowledge Base Article - Preview

3415069 - Update of empty string fields is not possible from a low quality score data source

Symptom

For some of the profile attributes are sending empty sting value ("") with the ingested payload in order to rest their values and kip them in sync with data source (e.g the case when a Job tile is removed from CRM profile). 

When data attributes are sent as empty value e.g. jobTitle=""  we Expect that CDP should allow the update of this values from a data source with lower data quality.  However, It sems that CDP  merge procuress  prevent the update of such empty values from and not ignoring them .  So that we are not able to get ingest the non-empty value from a lower data source.


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Environment

Customer Data Platform

Product

SAP Customer Data Platform all versions

Keywords

KBA , CEC-CDP , SAP Customer Data Platform , Problem

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