SAP Knowledge Base Article - Public

3415095 - Unable to Delete Workflow Notification E-mail Templates

Symptom

Users (including Admin users) are unable to delete 'Workflow Notification' E-mail Templates from the system.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Workcenter.
  2. Go to Templates work center view.
  3. Change the query to 'All Workflow Notification Templates' and select a Template from the list.
  4. Notice that the 'Delete' button is greyed out.

Cause

If the template used in a Workflow is deleted from Templates OWL, the corresponding workflow rule gets corrupted. Therefore, we disallow deleting the templates of default set "Workflow Notification Templates".

Resolution

This is the current behavior of the system.

Any improvement or changes to this behavior can be requested via the SAP Customer Influence Program. See KBA 2531650 for more details.

See Also

3151610 - Unable to Delete Template

Keywords

Notification Templates, Delete, Workflow , KBA , LOD-CRM-SC-TMP , Template , LOD-CRM-SRP , Service Request Processing , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer core applications all versions