SAP Knowledge Base Article - Public

3415116 - How to Collect Log File from Server Side Outlook Integration

Symptom

You wish to collect the logs for server side outlook integration activities in your system.

Environment

SAP Cloud for Customer

Resolution

  1. Log into your Server Side Outlook.
  2. Reproduce the issue, taking note of the exact timestamp (including timezone).
  3. Log into C4C with key user account.
  4. Go to Email Integration > Groupware Settings.
  5. Go to the tab 'Users'.
  6. Search for the affected user by any convenient field, e.g. by "Name" and open user's page.
  7. Go to "Statistics" tab and find a sync session by Date and time, when the issue occurred, or status (Error status is set by default).
  8. In "Actions" column click "Download Logs" icon to download logs.
  9. A pack of logs should be downloaded in .zip archive.
  10. Attach these to your reported case to be investigated further to find a root cause of the issue.

Keywords

Outlook, server side outlook, logs, log file, server side logs , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications all versions