Symptom
An existing (or new) Tunnel connection to S4HANA On-Premise system does not work, throwing the error message:
- Unable to authenticate. Please ensure you credentials are valid.
You already ensured that connection info follows prerequisites and steps from Live Data Connection to SAP S/4HANA On-Premise Using a Tunnel Connection | SAP Help Portal
-
When accessing https://<Your_ABAP_Server>/sap/bw/ina/GetServerInfo?sap-client=<Your_Client_ID>, faced below error
"Messages":[{"Type": 2, "MessageClass": "BW_BICS_INA", "Number":56,"Text": "RFC destination <RFC_DEST> not working. Error code 5","ExceptionClass":"CX_BICS_INA_RFC_ERROR", "OlapMessageClass":0}]
Environment
SAP Analytics Cloud 2023.21.13
Reproducing the Issue
- Go to SAC tenant
- Edit and existing connection or create a new one (Tunnel to S4HANA)
- Put backend user credentials (these should work fine when directly accessing the backend system)
- Click Ok and receive the error message (Invalid Credentials)
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When accessing https://<Your_ABAP_Server>/sap/bw/ina/GetServerInfo?sap-client=<Your_Client_ID>, faced below error
"Messages":[{"Type": 2, "MessageClass": "BW_BICS_INA", "Number":56,"Text": "RFC destination <RFC_DEST> not working. Error code 5","ExceptionClass":"CX_BICS_INA_RFC_ERROR", "OlapMessageClass":0}]
Cause
There may be a misconfiguration with RFC Destination in "Gateway Routing Configuration" (/IWFND/ROUTING)
If the System Alias has an RFC Destination pointing to itself, SAC connection will not work
Resolution
Set the RFC Destination to NONE, and the Tunnel Connection will start working again.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
Tunnel connection, RFC Destination, System Alias, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , LOD-ANA-LDC-BW , SAC Live Data Connection BW , Problem