3415192 - State Value is not Showing in the Sales Document or Form

You have notice that when creating a sales document, such as a Sales Order or Customer Invoice, that the value maintained for the state is not showing despite being present within the Account. 

In this case we will use the state of New Territories from Hong Kong as an example.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Search for the ID ABC (ABC represents the ID of the Customer Invoice).
4. Click Preview.

Here you see that state value of New Territories is missing for the Bill-To address.

The reason the system is not considering the state for the document or form, is because the expected Address Formatting Routine was not enabled within the configuration.

This is the system expected behavior. 

Please follow the steps below to configure the scenario:

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Select an active/started implementation by clicking on the title hyperlink.
4. Under All, search for Countries/Regions.
5. Click on the activity Countries/Regions hyperlink.
6. Filter for the expected country, in this Countries/Regions: HK (Hong Kong).
7. Navigate to the Postal Attributes tab.
8. Select the most appropriate option under the drop-down for Address Formatting Routine.
9. Click Save and Close.

Now the system is will display the state maintained at the account level as expected. 

Form, Sales Order, Invoice, Customer Invoice, Missing, State, Not Appearing  , KBA , AP-CI-CI-GLO , Cross-Country Extensions , How To