3415202 - Form Template Settings Displaying Incorrectly in the E-mail

The subject & document name is displaying incorrectly in the e-mail, while performing the output of a invoice document using the form template

SAP Business ByDesign

Maintaining E-mail Subject & Document Name:

1. Go to the Application and User Management Work Center
2. Navigate to the Form Template Maintenance Work Center View
3. In the column Form Template, filter for the template (Example :Customer Invoice )
4. Mark the Customer invoice Template  
5. Select Actions button
6. In dropdown, Select Maintain E-mail subject & Save it
7. Select Actions button
8. In dropdown, Select Maintain Document Name
9. Save your Changes

Releasing the Customer Invoice:

1. Go to the Customer Invoicing Work Center
2. Navigate to Invoice Requests Work Center View
3. Select any Invoice ID & Edit it
4. Release the Invoice Document
5. Navigate to the Output History tab
6. You can see status is Successful & Sent by E-Mail
7. E-mail will be triggered to the maintained Mail id with Incorrect data

The cause for this issue is with language code is missing in the advance filter of the Form Template Maintenance view.

We have taken example as Portuguese language

When the Portuguese language code is missing in the advance filter of the Form Template Maintenance view. Follow below steps:

1. Go to the Business Configuration Work Center 
2. Navigate to the Overview Work Center View
3. Under Business Configuration Search Choose Activities
4. Search for Activity- Additional Communication Language
5. Open the Activity
6. Do check box allowed for Portuguese
7. Save and Close

Once you perform above steps the Portuguese will come in drop down selection of language in Form Template Maintenance view.

Regenerate the affected invoice the data will be displayed correctly in the e-mail.

subject & document name, data displaying incorrectly in the e-mail, Form Template Settings  , KBA , AP-RC-OUT , Output Management , Problem