SAP Knowledge Base Article - Public

3415248 - Login Issues with SSO URL

Symptom

When you are trying to login via SSO system shows popup message to select a certificate ,but after selecting the certificate logon gets interrupted.

Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

  1. Open SSO URL (Example - https://myxxxxx-sso.crm.ondemand.com )
  2. You will get popup message for Certificate selection
  3. Enter the Credentials
  4. SSO aborted 

Cause

The cause for this issue is with the IDP metadata & signature validation of the certificate.

Resolution

You will get SSO issues when the Identity provider(IDP) is not properly configured.

Kindly contact your Identity provider(IDP) & ask them to provide a valid certificate as the current certificate is either expired or not valid.

You can refer below blog to configure the single sign-on

Single Sign-On (SSO) with SAP Business ByDesign

Keywords

IDP, SSO issue, Not able to login, Signature validation, SSO aborted , KBA , SRD-CC-SEC , Security , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions