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3415439 - CMS fails to start after BI/IPS upgrade to 4.3 SP03+, BI 2025

Symptom

  • Unable to login to Central Management Console (CMC) after the upgrade of SAP Business Objects or IPS.
  • Error message:  "Account information not recognized: Could not reach CMS '<Server Name>:6400'. Specify the correct host and port and check for network issues. (FWM 20030)"
  • Below errors are found in in boe_cmsd.log file:

The library named securitysubsystem could not be loaded. The system error message is Loading shared object failed. First tried to load library  securitysubsystem and failed because of error: [securitysubsystem: cannot open shared object file: No such file or directory]. Second tried to load library libsecuritysubsystem.so and failed because of error:[/usr/sap/DS1/BOE/sap_bobj/enterprise_xi40/linux_x64/libsecuritysubsystem.so: undefined symbol: _ZN13BCMUtility40012base64encodeERSt6vectorIhSaIhEEPKhmbi].

  • The above library name may also be a different one like libdeploymentsubsystem, libdeploymentsubsystem.so
  • CMS process boe_cmsd will not run after the SIA restart.
  • The below error may also be seen:
    CXLib500: CSharedLibraryException 


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Environment

  • SAP BusinessObjects Information Platform Services (IPS) 4.3 Patch X
  • SAP BusinessObjects Business Intelligence Platform 4.3 Patch X
  • SAP Data Services 4.3
  • All supported Linux / Unix operating systems 

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

SAP BO, upgrade, FWM 20030, security subsystem. libsystem.so undefined symbol, login, cms.exe, env , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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